Meet Our Team

Your L&D Vibe

I do not believe training should be something people attend and forget. My approach is to create unforgettable learning experiences that challenge you, inspire you, and give you takeaways for your entire career.

Your WUDUH Origin Story

I started out waitressing, a role that built my foundation in communication. Over the last 13 years, I grew through hands-on experience, coaching over 1,000 employees across companies like Arab Bank, Zain, and Umniah. This background gives me real insight into how managers make decisions, allowing me to design learning solutions that bridge the gap between theory and actual performance.

Big Wins

Developing leadership initiatives here at WUDUH. Watching people grow, gain confidence, and unlock their potential as leaders through the programs we build is the most rewarding experience of my career.

Your L&D Vibe

Learning is transformative; if nothing changed, then perhaps nothing was truly learned. My approach is to stay curious long enough for fragmented ideas to integrate and for understanding to become part of who you are.

Your WUDUH Origin Story

My journey at WUDUH started as a Telemarketing Agent trying to survive calls. Transitioning to a Closer gave me a front-row seat to human psychology and the complicated realities beneath financial decisions. That curiosity led me to L&D, where I realized my true passion is understanding why people do what they do and helping things make sense.

Big Wins

Developing SEEN and Redemption. Beyond the projects themselves, my biggest win is watching an agent gain confidence, earn a promotion, or simply see themselves differently.

Your L&D Vibe

I believe learning needs to feel real. People absorb information best when they can connect it directly to real-world situations and practice it in a straightforward, practical way.

Your WUDUH Origin Story

I spent my first three months at WUDUH in Customer Service before joining L&D. That frontline experience gave me a clear perspective on the daily realities and pressures our operational teams face.

Big Wins

Developing the WUDUH Spanish Academy. What started as a lexical development project for internal agents is now evolving into a dedicated space for people to learn Spanish simply and practically.

Your L&D Vibe

I believe learning should be practical, engaging, and empowering. Effective learning happens when people understand not only what to do, but why it matters. My goal is to turn knowledge into confidence, confidence into performance, and performance into lasting success.

Your WUDUH Origin Story

I started my journey at WUDUH as a Negotiator before becoming an SME supporting new joiners. I was then selected as the official Trainer on Demand, where I trained new joiners. This experience eventually led to my transition into Learning & Development as a Training Specialist. Having firsthand frontline experience helps me design and deliver training that is relevant, practical, and aligned with operational needs.

Big Wins

One of my proudest achievements has been managing the Trainers on Demand (TOD) program while overseeing both internal and external training initiatives. I also coordinate the complete training journey for new hires—from induction and onboarding through training, certification, and handover to Operations—ensuring a seamless learning experience and strong operational readiness.

Another achievement I am proud of is taking ownership of the Internal Job Posting (IJP) assessment process. I work closely with HR and Talent Acquisition to support internal movement initiatives, help employees transition between departments, and contribute to the external hiring and selection process by leveraging Learning & Development resources and expertise.

Your L&D Vibe

I love helping people build the exact skills they need to do their jobs with absolute confidence. For me, L&D is about finding practical solutions to real performance gaps and making the learning deeply relevant. When training is done right, it empowers the individual and drives the whole business forward.

Your WUDUH Origin Story

I did not come from an operations background, so I made it a priority to learn the frontline. Building relationships with the operations teams gave me a massive reality check on their day-to-day challenges. That insight ensures I create training that solves real-world problems, rather than just pushing theory.

Big Wins

Coaching two team members with zero prior instructional design experience into highly capable, confident professionals. Accelerating their growth without sacrificing quality reinforced exactly why a structured, supportive learning environment matters.

Your L&D Vibe

I believe learning should be practical, engaging, and directly connected to daily operations. I like to simplify complex processes into clear, actionable training that helps employees feel confident and successful in their roles.

Your WUDUH Origin Story

I started my WUDUH career on the frontline as a Customer Service agent before transitioning into L&D. Having that direct experience with our customers means I know exactly what our agents face daily, which allows me to build training that actually works on the floor.

Big Wins

Leading the complete redesign of several operational training programs. By transforming them into highly interactive, instructor-led experiences with practical activities, we significantly boosted both learner engagement and long-term knowledge retention.

Your L&D Vibe

I believe learning must be practical and immediately applicable. If you cannot use what you learned right away in your daily workflow, it needs to be simplified.

Your WUDUH Origin Story

I transitioned into L&D from Customer Service, where I worked as a frontline trainer. That hands-on experience gave me a clear understanding of daily operations, allowing me to build highly relevant, reality-tested content for our operational teams.

Big Wins

Driving the enhancements for the new joiner curriculums. Seeing the immediate, positive impact that streamlined onboarding had on both the team and the overall training process was incredibly rewarding.

Your L&D Vibe

I believe learning should be practical, clear, and instantly applicable. My goal is to cut through the noise and give people the exact tools they need to perform confidently in their roles.

Your WUDUH Origin Story

I started on the frontline as a Customer Service Agent. That time spent directly supporting customers gave me a clear view of real daily operations, which I now use to build the Knowledge Base articles that actually help our agents succeed.

Big Wins

Building the Operations department’s Knowledge Base from the ground up, and mastering our LMS to design courses that directly support and accelerate employee development.

Your L&D Vibe

I believe learning needs to be simple, visual, and instantly useful in the real world. If a concept is overcomplicated, people just switch off. My goal is to prevent that.

Big Wins

Developing the TOT training materials, designing core L&D visuals, and creating an L&D chatbot video that made our learning content significantly more accessible and engaging for the whole team.

Your L&D Vibe

I believe learning works best when structure, clarity, and real business needs come together. My approach is to understand the problem first, organize the information, and then build practical solutions that people can actually use—whether that solution is a training plan, website, report, or Knowledge Base.

Your WUDUH Origin Story

My journey at WUDUH started on the frontline as a Telemarketing Agent. While working there, I created a Knowledge Base to make essential information easier for the Telemarketing team to find and use. The Senior L&D Manager at the time recognized its potential and gave me the opportunity to work on several additional projects. After seeing the results, she invited me to join the L&D team as a Junior Business Analyst. That experience showed me how identifying a real problem, taking initiative, and building a practical solution can completely change the direction of your career.

Big Wins

Developing the WUDUH L&D Website and the revamped Operations Knowledge Base, coordinating the Quarterly Operations–L&D Roadmap, and transforming departmental discussions into clear action plans with measurable follow-ups. I have also supported survey analysis, stakeholder coordination, and the development of tools that make learning information easier to access across WUDUH.